2:00 p.m. - 3:45 p.m.
Biometric Basics: The Fundamentals of Speaker Verification
In this introductory session, the leading experts in speaker verification assess the comparative strengths and weaknesses of voice biometrics and identify the growing business case for voice authentication as a security solution.

Speakers:
Dan Miller, Senior Analyst, Opus Research (View Presentation - 562 KB)
Dr. Clive Summerfield, Research Associate, Opus Research (View Presentation - 1 MB)

3:45 p.m. – 4:00 p.m. Break

4:00 p.m. – 5:00 p.m.
Reality Check: Barbarians on the Phone
Identity-theft fraudsters have shifted their attention to the weaker, telephone banking channel, while careless criminals regularly leave their voiceprint tracks when communicating across phone lines. In this session, a professional fraud monitor and law enforcement expert outline real-world examples of criminal activities, and how voice biometrics is used today in everything from developing forensic court cases to preventing phone-based fraud.

Speakers:
Dr. Hermann Künzel, Professor of Phonetics, University of Marburg, Germany (View Presentation - 688 KB)
Jens Hinrichsen, Product Marketing Manager, Consumer Solutions Business Unit, RSA

5:00 p.m. – 7:00 p.m.
Voice Biometrics Conference Networking Reception
Meet the vendors, solution providers and customers who are pioneering voice biometrics as enabling technologies.

9:00 a.m. - 9:45 a.m.
Opening Remarks and State of the Market
Opus Research shares a forecast for this growing market, outlines structures for determining cost-benefit analyses and gives an in-depth look at the transactional nature of speaker verification.

Speakers:
Dan Miller, Senior Analyst, Opus Research
David Nahamoo, Speech Business Strategist and CTO, IBM Research (View Presentation - 1.8 MB)

9:45 a.m. - 10:15 a.m.
Telephone Banking Case Study: ABN AMRO
Netherlands-based ABN AMRO has 4,500 bank branches in 53 countries and is undertaking an extensive project to rollout voice verification to its four million Dutch telephone banking customers.

Speaker:
Zsolt Kadar, IT Project Manager, ABN AMRO (View Presentation - 698 KB)

10:15 a.m. – 10:30 a.m. Break

10:30 a.m. - 11:30 a.m.
Securing Financial Resources
Pressure is mounting on financial institutions to develop multi-factor authentication and reduce fraud in the phone channel. Voice biometrics (or speaker verification) is of particular interest to banks, credit unions and other financial institutions as an additional security measure for electronic banking and complying with FFIEC guidelines.

Speakers:
Jeffrey Kopchik, Senior Policy Analyst, FDIC
Jerry Archer, Vice President/Chief Information Security Officer, Intuit
Zsolt Kadar, IT Project Manager, ABN AMRO
Vance Harris, CTO, VoiceVault

11:30 a.m. - 12:15 a.m.
Making Government Accessible
Government access has unique security requirements. Here we highlight two government deployments of voice biometrics – one as a means to clean-up existing fraud and another to prevent future breaches – as each discuss the tactics, decisions and challenges faced for implementation and rollout.

Speakers:
Dean Lindstrom, Enterprise IT Architect, U.S. Department of Agriculture
Dr. Clive Summerfield, Deputy Director & Founder, the National Centre for Biometric Studies, University of Canberra. (View Presentation - 861 KB)

12:15 p.m. – 1:30 p.m. Lunch

1:30 p.m. - 2:15 p.m.
Focus on User Experience
User acceptance remains a major stumbling block for widespread speaker verification adoption. But successful enrollment strategies require a deeper understanding of the users’ point of view, mitigating risks and communicating effectively how voice authentication is part of an overall security strategy.

Speakers:
Oliver Geiseler, Head, Enterprise Helpdesk, Volkswagen Financial Services AG
Michael Kramer, CEO & Founder, VOICE.TRUST
Dan Faulkner, Director, Product Management and Solution Marketing, Nuance Communications

2:15 p.m. - 3:15 p.m.
In the Contact Center
Your contact center agents and their handling of essential identification information represent a huge liability for your business. Be prepared: improve customer satisfaction, lower risk and avoid fraud by deploying speaker verification to front-end agent handling.

Speakers:
Charles Giordano, Privacy Marketing Strategy, Bell Canada (View Presentation - 245 KB)
Fred MacKenzie, Business Solutions Advisor, Bell Canada
Ariel Friedenberg, VP, Sales & Business Development, Persay

3:15 p.m. – 3:30 p.m. Break

3:30 p.m. - 4:15 p.m.
Authentication Options
Speaker verification can be a complementary solution to current authentication methodologies. In the session, security experts explore the potential of voice biometrics as an addition to their current service offerings.

Speakers:
Chuck Buffum, Senior Evangelist, Voice Authentication, RSA
Vance Bjorn, CTO, Digital Persona
Andrew White, President & CEO, Route 1

4:15 p.m. - 5:00 p.m.
Future Readiness: Meeting Global Demands
To accelerate adoption of speaker verification, it needs to be broken out of its closed corporate environments and built into larger, federated centers of trust. This session delves into the questions surrounding federation and identity management and looks to the future of trusted credential providers

Speakers:
Brian Garr, Program Director, Enterprise Speech Solutions, IBM
Avery Glasser, CTO, VxV Solutions, Inc.
Chip Tsantes, CTO & Executive Vice President, Intersections Inc.
Ken Rehor, Co-Chair, VoiceXML Forum, Speaker Biometrics Committee