Agenda
Top analysts, industry experts, implementers and vendors join forces in New York City to provide basic facts, rollout techniques and business case studies surrounding voice biometric applications. Topics include:
Wednesday, May 14, 2008
2:00 p.m. - 3:00 p.m.
Voice Biometric Basics - A tutorial to provide attendees with basic definitions of terms, description of applications types and comparisons of approaches and deployments around the world as financial, healthcare, travel and government institutions take different end-to-end approaches using voice biometrics for authentication, identification or forensic purposes.
Speakers:
Dan Miller, Senior Analyst, Opus Research
Chuck Buffum, President, Buffum Group
3:00 p.m. - 3:45 p.m.
Market Momentum: Contrasting Views - The question remains: Is voice biometrics ready for mass adoption? This panel of experts assesses the comparative strengths and weaknesses of all major biometrics, identifying commercial market opportunities for voice, potential pitfalls and distinct advantages for remote access authentication.
Speakers:
Maxine Most, Principal & Founder, Acuity Market Intelligence
Sapna Capoor, Director of Corporate Development & Strategy, AGNITIO
Avery Glasser, VP, Strategic Development, Vicorp
Moderator: Dan Miller, Senior Analyst, Opus Research
3:45 p.m. - 4:00 p.m. - Break
4:00 p.m. - 5:00 p.m.
Rising to the Challenges - This session brings together financial services executives who are at various stages in the process of identifying core issues, proposing solutions, specifying technologies and evaluating solutions providers. They come ready to share real-world experiences in efforts that routinely require involvement or buy in from customer care, marketing, operations, security and top management.
Speakers:
Dennis Cote, VP of Telecommunication Services, CIBC
Timothy Webb, Sr. Manager, Fraud Operational Strategy, Chase Card Services
Joseph Pasion, VP of eServices Retail, Pershing
Javier Roldan, Sr. Manager, Technological Innovation, Bankinter
Moderator: Chuck Buffum, President, Buffum Group
5:00 p.m. - 7:00 p.m.
Voice Biometrics Conference Networking Reception - Meet the vendors, solution providers and customers who are pioneering voice biometrics as enabling technologies.
Thursday, May 15, 2008
9:00 a.m. - 9:45 a.m.
Industry Trends and Implementation Census - Opus Research takes a look at how far we've come and forecasts the future market potential for voice biometric solutions highlighting successful implementations.
Speaker:
Dan Miller, Senior Analyst, Opus Research
9:45 a.m. - 10:30 a.m.
Identity Spoofing: It's So Simple - James Jackson, the first high-profile identity thief to be sentenced to serious jail time, had been at it for more than 25 years. Armed with a Social Security number and credit card information, Jackson stole celebrity identities and bilked nearly $1 million in diamonds and watches by pretending to be corporate executives from the Fortune 50. Hear his incredible story about social engineering and phone-based fraud.
Speakers:
James Jackson, so-called "Father of Identity Theft
Bob Sullivan, Technology Correspondent, MSNBC.com
Moderator: Derek Top, Research Director, Opus Research
10:30 a.m. - 10:45 a.m. - Break
10:45 a.m. - 11:30 a.m.
Customer Case Study: Bell Canada - In March 2007, Bell Canada introduced voice identification as a convenient alternative to PIN-based access to an increasing set of customer services over the phone. To date, more than 600,000 customers have enrolled in the service, making it the world's largest deployment of voice biometrics. While providing cost savings for the company and convenience for customers, the initiative also supports Bell Canada's commitment to high-levels of security and protecting privacy.
Speakers:
Charles Giordano, Privacy Marketing Strategy, Bell Canada
Fred MacKenzie, Business Solutions Advisor, Bell Canada
Moderator: Chuck Buffum, President, Buffum Group
The Great Debates: Tackling Implementation Details
Through a series of panels, we've asked solutions providers to expose the pros and cons of critical design decisions. These are issues that all prospective implementers will have to tackle, preferably early in the system specification and vendor selection process.
11:30 a.m. - 12:15 p.m.
Authentication Strategies: Text Dependent vs. Text Independent - The latest trends in speech processing put an emphasis on "natural language understanding" and "how may I help you?" applications. This would militate toward text-independent ways to enroll and authenticate callers. In this session, speakers will address the emerging battle between "conversational" authentication and enrollment and more structured registration and identity proofing processes.
Speakers:
Ariel Freidenberg , Executive VP, Global Sales & Business Development, PerSay
Aaron Kneiss, Product Manager, Nuance Communications
Moderator: Dan Miller, Senior Analyst, Opus Research
12:15 p.m. - 1:30 p.m. - Lunch
1:30 p.m. - 2:15 p.m.
Storage Approaches: Hosted vs. Premises-Based - Cost and convenience considerations may indicate a hosted approach to storing voiceprints and application logic. Given the sensitivity of personal data and security policies, a strong argument can be made for keeping authentication resources on premises.
Speakers:
Jeremy Bernard, VP of Marketing and Business Development & Co-Founder, Diaphonics
Bob Nelson, VP of Partner Development, Trade Harbor
Moderator: Dan Miller, Senior Analyst, Opus Research
2:15 p.m. - 3:00 p.m.
User Experience Considerations: Security vs. Convenience - Balancing security against convenience is never an "either/or" function. Nonetheless, it's time for frank discussion of the trade-offs that shape the user experience from enrollment through ongoing use. Loyalty and repeated use is balanced against the strictures of internal policy involving all functional groups in a business enterprise.
Speakers:
Douwe Mik, VP of Business Development , AGNITIO
Rex Stringham, President & CEO, Enterprise Integration Group
Dean Lindstrom, CTO, Cyberstrom
Julia Webb, EVP, Sales and Marketing, VoiceVault
Moderator: Derek Top, Research Director, Opus Research
3:00 p.m. - 3:30 p.m. - Break
3:30 p.m. - 4:15 p.m.
Listening in on Forensic Possibilities - Voice biometrics is playing a higher-profile role in tracking down and identifying criminals around the world. Hear how providing evidence of the acceptance of voice biometric based information can support prosecutions.
Speaker:
Almog Aley-Raz, CEO, PerSay
4:15 p.m. - 5:00 p.m.
Integrating an End-to-End Approach - A look into how voice authentication can augment existing resources and accommodate bootstrapping (enrollment), contact center technologies and security infrastructures. For instance, most implementations make biometric-based authentication part of the call greeting. There are advantages to integrating authentication more closely with security, contact center, call routing and CRM systems.
Speakers:
David Standig, EVP of Business Development , VoiceVerified
Bill Drew, Industry Strategist, Financial Services/Risk, Acxiom
Jacob Abboud, CTO, Fluency
Jenny Burr, Manager, Global Consulting Services, Intervoice
Moderator: Dan Miller, Senior Analyst, Opus Research
