Agenda
Top analysts, industry experts, implementers and vendors join forces in Jersey City with keynote presentations and panel sessions discussing business opportunities, strategies and applications, deployment options, and what's next for voice biometrics.
To submit a topic or speaker suggestion, please contact Derek Top: (415) 904-7666, or dtop@opusresearch.net.
Agenda subject to change
Tuesday, May 4, 2010
1:00 p.m. - 1:45 p.m.
Welcome: The Expanding Ecosystem for Voice Biometrics - This session defines the business problem that voice biometrics and speaker verification is trying to solve -- from access control to transaction authorization. Understand why voice biometric solutions are on the technology "roadmaps" of banks, communications carriers, healthcare providers, mobile operators, and government agencies.
Speakers:
Dan Miller, Senior Analyst, Opus Research
Derek Top, Director of Research, Opus Research
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1:45 p.m. - 2:45 p.m.
Voice Biometrics in the Customer Contact Center - In call centers, voice biometrics has the potential of improving the customer experience while simultaneously hardening authentication processes over the phone. Yet the uptake of the technology, thus far, has been modest at best. In this presentation, EIG will explore voice biometric implementations from the contact center point-of-view, the differing industry segments, and how customers' experience and expectations of voice verification contrast with the leading business drivers.
Speaker:
David Attwater, Senior Scientist, EIG
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2:45 p.m. - 3:00 p.m. - Break
3:00 p.m. - 4:00 p.m.
Great Debates - Experts debate the variables in deployment strategies, including the issues and critical design decisions that all prospective implementers will have to tackle.
- Authentication Strategies: Text Dependent vs. Text Independent
- Security vs. Convenience: Myths and Trade-Offs
- Standards and Compliance: Fuel or Friction?
Speakers:
Ariel Freidenberg, Executive VP, Global Sales & Business Development, PerSay
Julia Webb, EVP, Sales and Marketing, VoiceVault
Avery Glasser, Independent Consultant
Clive Summerfield, CEO, Auraya Systems
4:00 p.m. - 5:00 p.m.
Case Studies: Distance Learning & Social Services - This session includes two large customer-facing voice verification deployments: I DRIVE SAFELY utilizes voice biometrics to enroll students and enforce academic integrity for its online drivers' education program; Australian social services agency Centrelink has deployed a speaker verification system to authenticate access to welfare services
Speaker:
Ian Bonewitz, Project Manager, I DRIVE SAFELY
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Dave Wright, Technical Manager Speech Solutions, Centrelink
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Chuck Buffum, VP, Caller Authentication Solutions, Nuance
Bill Morrow, Chairman & CEO, CSIdentity Corporation
5:00 p.m. - 7:00 p.m.
Voice Biometrics Conference Networking Reception - Meet the vendors, solution providers and customers who are pioneering voice biometrics as enabling technologies.
Sponsored by CSIdentity
Wednesday, May 5, 2010
9:00 a.m. - 9:45 a.m.
Keynote Case Study: Bank Leumi - To thwart identity theft attacks, Bank Leumi deployed a real-time fraudster detection solution to evaluate every call coming into the contact center against the customer's voiceprint. The Israeli bank, with more than 12,000 employees, has successfully implemented text-dependent and text-independent solutions for customer authentication, password reset, and fraudster detection.
Speaker:
Sasson Mordechay - SVP, Operations and Communications, Bank Leumi
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9:45 a.m. - 10:45 a.m.
Keynote Panel: T-Mobile and Bell Canada - Voice verification implementations across the globe have succeeded in streamlining the customer authentication process in the call center to help reduce operational costs while simultaneously improving the customer experience and safeguarding consumer privacy. This session features deployments from leading telecommunications providers: Deutsche Telekom's T-Mobile and Bell Canada.
Speakers:
Daniel Hendling, International Program Manager, Deutsche Telekom AG
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Fred MacKenzie, Senior Business Solutions Advisor, Bell Canada
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10:45 a.m. - 11:00 a.m. - Break
11:00 a.m. - 11:45 a.m.
Panel: Opportunities in Mobile Authentication - The inevitable growth of mobile commerce relies on improved security of mobile transactions. Voice biometrics has the potential to provide inexpensive, accurate user authentication. This panel will discuss mobile applications to support payment authorizations, protecting information access, and overcoming the challenges of deploying across multiple mobile platforms.
Speakers:
Douwe Mik, Founder & CEO, IdentForReal
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Nick Ogden, CEO, Voice Commerce Group
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Bertrand Damiba, President and Co-Founder, SecuriMobile
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11:45 a.m. - 12:30 p.m.
Panel: Data Security and Information Services - The largest providers of consumer credit services are currently exploring voice verification as a way to complement and expand current authentication solutions. In this session, information service providers address the challenges and opportunities for identity verification and how to balance the requirements of secure authentication with improved customer care.
Speakers:
Dan Elvester, Director of Business Development, Experian
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Kolin Whitley, VP Fraud Solutions, TransUnion
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12:30 p.m. - 1:30 p.m. - Lunch
1:30 p.m. - 2:15 p.m.
Case Study: Atos Origin Service Desk - Atos Origin, a leading international IT services provider, is deploying a password reset application to all its UK offices utilizing voice biometrics. The full-scale deployment follows a rigorous pilot project (launched May 2009) that helped define the business case, overcame technical and implementation challenges, and transformed the raw technology to a complete end-to-end solution. Atos Origin will show how a managed services approach to voice-based authentication works across multiple technology platforms.
Speakers:
Mike Matthews, UK Service Desk Product Manager, Atos Origin
Surinder Singh, VP Global Sales & Marketing, Leading Software
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2:15 p.m. - 3:00 p.m.
Panel: Seeding the Cloud - Authentication as a Service - A number of authentication solutions are implemented in multi-tenant environments and offered on-demand. In this session, leading voice hosting service providers join voice-based authentication specialists to describe recent implementations, including lessons learned, future prospects and targeting the small- to medium-sized enterprise market.
Speakers:
Brian Eastley, Director, Business Development for Hosted Solutions,Convergys
Dan York, Director of Conversations, Voxeo
Paul Heirendt, President and CEO, TradeHarbor
3:00 p.m. - 3:15 p.m. - Break
3:15 p.m. - 4:00 p.m.
Case Study: Speaker Identification and Law Enforcement - Speaker identification - i.e. matching an "unknown" voice sample to a database of "known" voiceprints - is a fast-growing segment of the biometric market. Such solutions can be used to track down criminals and support prosecutions. In this session, hear how a North American law enforcement agency deployed one of the largest known voice ID projects to date identifying key technical and business parameters necessary to implement the solution.
Speaker:
Alexey Khitrov, President, SpeechPro, Inc.
4:00 p.m. - 4:45 p.m.
Preparing Your Organization for Multifactor Authentication - In this panel, you will hear from the broader community of solutions providers, spanning security, customer service, UI specialists and risk management, in discussing the reality for voice biometrics to enhance or displace current modes of authentication (PINs/password, tokens, KBA). Topics include proving the business case, eliminating fraud, testing, and implementing across multiple channels.
Speakers:
Brent Williams, Chief Technology Officer, Anakam, Inc.
Chuck Buffum, VP, Caller Authentication Solutions, Nuance
Javier Cano Brabezo - Business Consultant, AGNITIO
Bill Morrow, Chairman & CEO, CSIdentity Corporation
